Manuals

Messages and Codes: Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide

Messages and Codes: Dell™ PowerEdge™ 2300 Systems Installation and Troubleshooting Guide

System Messages
System Beep Codes
Warning Messages

Diagnostics Messages
Alert Log Messages From the Dell HIP Application
SCSI Hard-Disk Drive Indicator Codes

Applications, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.

Several different types of messages can indicate when the system is not functioning properly:

System messages
System beep codes
Warning messages
Diagnostics messages
Alert messages
Small computer system interface (SCSI) hard-disk drive indicator codes

This section describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message. To determine what type of message you have received, read the following sections.

System Messages

System messages alert you to a possible operating system problem or to a conflict between the software and hardware.Table 1 lists the system error messages that can occur and the probable cause for each message.

NOTE: If you receive a system message that is not listed in Table 1, check the documentation for the application that is running when the message appears and/or the operating system documentation for an explanation of the message and recommended action.

Table 1. System Messages

Message	Cause	Corrective Action
Address mark not found	Faulty diskette/tape drive subsystem or hard-disk drive subsystem (defective system board)	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
Alert! Unbuffered and registered DIMMs cannot be mixed	Combination of unbuffered and registered DIMMs installed	Replace one or more DIMMs so that all DIMMs are the same type. See Installing DIMMs and Removing DIMMs.
Auxiliary device failure	Mouse cable connector loose or improperly connected, defective mouse	Check the mouse cable connection. If the problem persists, replace the mouse.
Attachment failed to respond	Diskette drive or hard-disk drive controller cannot send data to associated drive	Replace the drive's interface cable.
Bad error-correction code(ECC) on disk read Controller has failed	Faulty diskette/tape drive subsystem or hard-disk drive subsystem (defective system board)	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
Data error	Faulty diskette, diskette drive, or hard-disk drive	Replace the diskette, diskette drive, or hard-disk drive.
Decreasing available memory	One or more DIMMs improperly seated or faulty	Remove and reseat the DIMMs. See Adding Memory . If the problem persists, replace the DIMMs.
Diskette drive 0 seek failure Diskette drive 1 seek failure	Faulty or improperly inserted diskette, incorrect configuration settings in System Setup program, loose diskette/tape drive interface cable, or loose power cable	Replace the diskette. Run the System Setup program to correct the diskette drive type. See Chapter 4, "Using the System Setup Program," in the Dell PowerEdge 2300 Systems User's Guide for instructions. Check the diskette/tape drive interface cable and power cable connections to the drive.
Diskette read failure	Faulty diskette, faulty or improperly connected diskette/tape drive interface cable, or loose power cable	Check the diskette/tape drive interface cable and power cable connections to the drive. See Installing Drives in the External Bays. Replace the diskette drive interface cable.
Diskette subsystem reset failed	Faulty diskette/tape drive controller (defective system board)	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
Diskette write protected	Diskette write-protect feature activated	Move the write-protect tab on the diskette.
Drive not ready	Diskette missing from or improperly inserted in diskette drive	Reinsert or replace the diskette.
Embedded server management error Embedded server management is not present	Embedded server management memory may be temporarily corrupted	Shut down the system to clear the memory, and then restart the system. If the problem persists, see Getting Help for instructions on obtaining technical assistance.
Gate A20 failure	Faulty keyboard controller (defective system board)	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
General failure	Operating system corrupted or not installed properly	Reinstall the operating system.
Hard disk controller failure Hard disk drive read failure Hard disk failure	Incorrect configuration settings in System Setup program, improperly connected hard-disk drive, faulty hard-disk drive controller subsystem (defective system board), or loose power cable	Check the hard-disk drive configuration settings in the System Setup program. See Chapter 4, "Using the System Setup Program," in the Dell PowerEdge 2300 Systems User's Guide for instructions. Reinstall the hard-disk drive. Check the interface cable and power cable connections to the backplane board. See Installing Hard-Disk Drives.
Invalid configuration information - please run SETUP program	Incorrect ISA_CLR jumper configuration, incorrect configuration settings in System Setup program, or faulty battery	Remove the plug from the ISA_CLR jumper. See Jumpers and Switches for instructions. Check the System Setup configuration settings. See Chapter 4, "Using the System Setup Program," in the Dell PowerEdge 2300 Systems User's Guide for instructions. Replace the battery. See Installing System Board Options.
Invalid CPU speed detected - check jumpers	Incorrect microprocessor jumper configuration	Check the microprocessor speed jumper. See Jumpers and Switches.
Invalid NVRAM configuration, resource reallocated	System detected and corrected a resource conflict when system resources were allocated using the Resource Configuration Utility	No action is required.
I/O parity interrupt at address	Expansion card improperly installed or faulty	Reinstall the expansion cards (see Installing System Board Options). If the problem persists, replace the expansion card.
Keyboard clock line failure Keyboard failure	Keyboard cable connector loose or improperly connected, defective keyboard, or defective keyboard/mouse controller (defective system board)	Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
Keyboard controller failure	Defective keyboard/mouse controller (defective system board)	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
Keyboard data line failure Keyboard stuck key failure	Keyboard cable connector loose or improperly connected, defective keyboard, or defective keyboard/mouse controller (defective system board)	Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
Memory address line failure at address, read value expecting value Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read value expecting value	Faulty or improperly seated DIMMs or defective system board	Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. See Installing DIMMs and Removing DIMMs.
Memory allocation error	Faulty application	Restart the application.
Memory parity interrupt at address	Improperly seated or faulty DIMMs	Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. See Installing DIMMs and Removing DIMMs.
Memory tests terminated by keystroke	POST memory test terminated by pressing <Spacebar>	No action is required.
No boot device available	Faulty diskette, diskette/tape drive subsystem, hard-disk drive, hard-disk drive subsystem, or no boot disk in drive A	Replace the diskette or hard-disk drive. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
No boot sector on hard-disk drive	Incorrect configuration settings in System Setup program, or no operating system on hard-disk drive	Check the hard-disk drive configuration settings in the System Setup program. See Chapter 4, "Using the System Setup Program," in the Dell PowerEdge 2300 Systems User's Guide for instructions.
No timer tick interrupt	Defective system board	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
Non-system disk or disk error	Faulty diskette, diskette/tape drive subsystem, or hard-disk drive subsystem	Replace the diskette or hard-disk drive. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
Not a boot diskette	No operating system on diskette	Use a bootable diskette.
Processor or terminator card not installed!	No microprocessor or terminator card installed in secondary micro-processor connector	Install a terminator card or microprocessor in the secondary microprocessor connector. See Installing System Board Options for instructions.
Read fault Requested sector not found	Faulty diskette, diskette/tape drive subsystem, or hard-disk drive subsystem (defective system board)	Replace the diskette or hard-disk drive. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
Reset failed	Improperly connected diskette/tape drive, hard-disk drive, or power cable	Check the diskette/tape drive interface cable and power cable connections to the diskette drive. See Installing Drives in the External Bays. Replace the diskette drive interface cable. Reinstall the hard-disk drive. Check the interface cable and power cable connections to the backplane board. See Installing Hard-Disk Drives.
ROM bad checksum = address	Expansion card improperly installed or faulty	Reinstall the expansion cards (see Installing System Board Options). If the problem persists, replace the expansion card.
Sector not found	Defective sectors on diskette or hard-disk drive	Replace the diskette or hard-disk drive.
Seek error	Defective sectors on diskette or hard-disk drive	Replace the diskette or hard-disk drive.
Seek operation failed	Faulty diskette or hard-disk drive	Replace the diskette or hard-disk drive.
Shutdown failure	Defective system board.	Replace the battery. See Installing System Board Options.
Time-of-day clock stopped	Defective battery or faulty chip (defective system board)	Replace the battery. See Installing System Board Options. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
Time-of-day not set	Incorrect Time or Date settings or defective system battery	Check the Time and Date settings. See Chapter 4, "Using the System Setup Program," in the Dell PowerEdge 2300 Systems User's Guide for instructions. If the problem persists, replace the battery as instructed in Installing System Board Options.
Timer chip counter 2 failed	Defective system board	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
Unexpected interrupt in protected mode	Improperly seated DIMMs or faulty keyboard/mouse controller chip (defective system board)	Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. See Installing DIMMs and "Removing DIMMs" in Chapter 8. If the problem still persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
Unsupported CPU detected in SLOT n	Microprocessor not supported by system	Install a correct version of the microprocessor in the specified microprocessor connector. See Installing System Board Options for instructions.
Unsupported CPU speed in CMOS	Microprocessor not supported by BIOS	Upgrade the BIOS. See Chapter 2, "Using the System Setup Program," in the Dell PowerEdge 2300 Systems User's Guide for instructions.
Write fault Write fault on selected drive	Faulty diskette or hard-disk drive	Replace the diskette or hard-disk drive.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Abbreviations and Acronyms list.

System Beep Codes

When an error that cannot be reported on the monitor occurs during a boot routine, the computer may emit a series of beeps that identify the problem. The beep code is a pattern of sounds; for example, one beep followed by a second beep and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is valuable to the Dell technical support representative if you need to call for technical assistance.

When a beep code is emitted, write it down on a copy of the Diagnostics Checklist found in Getting Help and then look it up in Table 2. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause (see Running the Dell Diagnostics). If you are still unable to resolve the problem, see Getting Help for instructions on obtaining technical assistance.

Table 2. System Beep Codes

Code	Cause	Corrective Action
1-1-3	NVRAM write/read failure	Replace the system board. SeeGetting Help for instructions on obtaining technical assistance.
1-1-4	BIOS checksum failure	This fatal error usually requires that you replace the BIOS firmware. See Getting Help for instructions on obtaining technical assistance.
1-2-1 1-2-2 1-2-3	Programmable interval-timer failure DMA initialization failure DMA page register write/read failure	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
1-3-1	Main-memory refresh verification failure	Remove and reseat the DIMMs. See "Removing DIMMs" and Installing DIMMs. Reboot the system. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
1-3-2	No memory installed	Remove and reseat the DIMMs. See "Removing DIMMs" and Installing DIMMs. Reboot the system. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
1-3-3 1-3-4 1-4-1 1-4-2 2-1-1 through 2-4-4	Chip or data line failure in the first 64 KB of main memory Odd/even logic failure in the first 64 KB of main memory Address line failure in the first 64 KB of main memory Parity failure in the first 64 KB of main memory Bit failure in the first 64 KB of main memory	Remove and reseat the DIMMs. See "Removing DIMMs" and Installing DIMMs. Reboot the system. If the problem persists, replace the system board. See Getting Help for instructions on obtaining technical assistance.
3-1-1 3-1-2 3-1-3 3-1-4	Slave DMA-register failure Master DMA-register failure Master interrupt-mask register failure Slave interrupt-mask register failure	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
3-2-4	Keyboard-controller test failure	Check the keyboard cable and connector for proper connection. If the problem persists, run the Keyboard Test Group in the Dell Diagnostics to determine whether the keyboard or keyboard controller is faulty. See Running the Dell Diagnostics.If the keyboard controller is faulty, replace the system board. See Getting Help for instructions on obtaining technical assistance.
3-3-1	CMOS failure	Run the System Set Test Group in the Dell Diagnostics to isolate the problem. See Running the Dell Diagnostics.
3-3-2	System configuration check failure	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
3-3-3	Keyboard controller not detected	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
3-3-4 3-4-1 3-4-2	Screen initialization failure Screen-retrace test failure Search for video ROM failure	Run the Video Test Group in the Dell Diagnostics. See Running the Dell Diagnostics.
4-2-1 4-2-2	No timer tick Shutdown failure	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
4-2-3	Gate A20 failure	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
4-2-4	Unexpected interrupt in protected mode	Ensure that all expansion cards are properly seated, and then reboot the system.
4-3-1	Improperly seated or faulty DIMMs	Remove and reseat the DIMMs. See Removing DIMMs and Installing DIMMs. If the problem persists, replace the DIMMs.
4-3-3	Defective system board	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
4-3-4	Time-of-day clock stopped	Replace the battery (see Installing System Board Options). If the problem persists, replace the system board. See Getting Help, for instructions on obtaining technical assistance.
4-4-1	Faulty I/O chip (defective system board)	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
4-4-1	Super I/O controller failure	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
4-4-2	Parallel-port test failure (defective system board)	Replace the system board. See Getting Help for instructions on obtaining technical assistance.
4-4-3	Math coprocessor failure (defective microprocessor)	Replace the microprocessor. See Installing System Board Options for instructions.
4-4-4	Cache test failure (defective microprocessor)	Replace the microprocessor. See Installing System Board Options for instructions.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Abbreviations and Acronyms list.

Warning Messages

A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette, as a way to protect against inadvertently erasing or writing over the data. These warning messages usually interrupt the procedure and require you to respond by typing y (yes) or n (no).

NOTE: Warning messages are generated by either the application or the operating system. See Finding Software Solutions and the documentation that accompanied the operating system and application for more information on warning messages.

Diagnostics Messages

When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this chapter. Record the message on a copy of the Diagnostics Checklist found in Getting Help and then follow the instructions in that chapter for obtaining technical assistance.

Alert Log Messages From the Dell HIP Application

The Dell Hardware Instrumentation Package (HIP) server management application generates alert messages that appear in the simple network management protocol (SNMP) trap log file. To see the trap log, select any enterprise under the SNMP trap log icon. (More information about the Alert Log window and options is provided in the Dell HIP online help and the HP OpenView NNM SE 1.1 With Dell OpenManage HIP 3.1 User's Guide.)

Alert log messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. They can assist you with identifying a problem and may provide you with information to help you resolve the problem. Table 3 lists some of the alert log messages from the Dell HIP application.

Table 3. Dell HIP Application Alert Log Messages

Message	Cause	Corrective Action
Automatic management notification has occurred	The server stopped functioning and called the notification number specified in the DC Console Actions tab.	The server will reboot if the Reset or Power Cycle option was selected in the Action on Hung Server Notification section of the System Console System tab. If neither option was selected, the system can be reset using the Remote Management feature in the Dell Remote Assistant.
Chassis intrusion detected*	The chassis of an attached system has been opened.	Check to make sure the system chassis is closed.
Fan sensor detected a failure*	A failure of one or more fans was detected by the thermal-monitoring facility in the specified server. If possible, the chassis number and fan number are provided.	Check for a possible blockage on or in- adequate ventilation around the fan. If the fan is not blocked and ventilation is adequate, check fan connections. If the problem is still not resolved, call Dell for technical assistance.
Fan sensor warning detected*	A fan sensor reading on the specified server has exceeded the user-settable warning thresholds. If possible, the chassis number and fan number are provided.	Check for a possible blockage of or in-adequate ventilation around the fan. If the fan is not blocked and ventilation is adequate, check fan connections. If the problem is still not resolved, call Dell for technical assistance.
Memory ECC fault detected	An ECC error has occurred in system memory.	Run the appropriate memory test(s) from your Dell Diagnostics. See Running the Dell Diagnostics for more information.
Temperature sensor detected a failure*	A temperature probe on the backplane board, system board, or drive carrier in the specified server has exceeded its temperature failure range. If possible, the chassis number and probe number are provided.	Check for a fan failure. If needed, replace the fan. Otherwise, turn off the system and call Dell for technical assistance.
Temperature sensor warning detected*	A temperature probe on the backplane board, system board, or drive carrier in the specified server has exceeded its temperature warning range. If possible, the chassis number and probe number are provided.	Make sure the fan thresholds are set in a reasonable range. Check for a fan failure. Make sure the computer cover is properly installed. If the problem persists, turn off the system and call Dell for technical assistance.
Voltage sensor detected a failure*	A failure has occurred with the system power supply or voltage probe(s) on the system board. If possible, the chassis number and probe number are provided.	Check the power supply and backplane board connections. If the power supply is connected properly, call Dell for technical assistance.
Voltage sensor warning detected*	The voltage probe on the backplane board, system board, or power supply for the specified server has exceeded its warning range. If possible, the chassis number and probe number are provided.	Make sure the user-settable voltage thresholds are set correctly. If the problem persists, check the power supply and backplane board connections. If the power supply is connected properly, call Dell for technical assistance.
* Supported for local server action NOTE: For the full name of an abbreviation or acronym used in this table, see the Abbreviations and Acronyms list.

SCSI Hard-Disk Drive Indicator Codes

If a 1 x 6 hot-pluggable SCSI backplane board is installed in the system, three light-emitting diode (LED) indicators adjacent to each of the six SCSI hard-disk drive bays provide information on the status of the SCSI hard-disk drives (see Figure 1). The SCSI backplane firmware controls the drive online and drive failure indicators.

Figure 1. Hard-Disk Drive Indicators

Table 4 lists the drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as drive events occur in the system. For example, in the event of a hard-disk drive failure, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: If you do not have a Dell PowerEdge Expandable RAID Controller host adapter card installed, you will see only the "drive online" and "drive bay empty" indicator patterns.

Table 4. SCSI Hard-Disk Drive Indicator Patternsp

Condition	Indicator Pattern
Identify drive	All three drive status indicators blink simultaneously.
Drive being prepared for removal	The three drive status indicators flash sequentially.
Drive ready for insertion or removal	All three drive status indicators are off.
Drive being prepared for operation	The drive online indicator is on. The drive activity light may flash briefly.
Drive bay empty	All three drive status indicators are off.
Drive predicted failure	The drive online indicator is on. The drive failure indicator blinks on briefly each second.
Drive failed	The drive online indicator turns off. The drive failure indicator blinks off briefly each second.
Drive rebuilding	The drive online indicator blinks rapidly.
Drive online	The drive online indicator is on.

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