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Troubleshooting: Dell™ 2001FP Flat Panel Color Monitor User's Guide

Monitor Specific Troubleshooting • Common Problems • Product Specific Problems • Universal Serial Bus (USB) Specific Problems • Soundbar (Optional) Troubleshooting

Monitor Specific Troubleshooting

Self-Test Feature Check (STFC)

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog(blue connector) cables from the back of computer.
3. Turn on the monitor.

   The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

   or

   This box also appears during normal system operation if the video cable becomes disconnected or damaged.

4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your monitor is functioning properly.

Note: Self test feature check is not available for S-Video and Composite modes.

OSD Warning Messages

A warning message may appear on the screen indicating that the monitor is out of sync range.

Cannot Display this Mode

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1600 X 1200 @ 60Hz.

Occasionally, no warning message appears, but the screen is blank...this could also indicate that the monitor is not synchronizing with the computer or the monitor is in a power save mode.

See Troubleshooting for more information.

Common Problems

The following table contains general information about common monitor problems you might encounter.

COMMON SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
No Video/ Power LED off	No picture, monitor is dead	Check connection integrity at both ends of the video cable Electric outlet verification Ensure power button depressed fully
No Video/ Power LED on	No picture or no brightness	Increase brightness & contrast controls Perform monitor self-test feature check Check for bent or broken pins
Poor Focus	Picture is fuzzy, blurry or ghosting	Push Auto adjust button Adjust Phase and Clock controls via OSD Eliminate video extension cables Perform monitor reset Lower video resolution or increase font size
Shaky/Jittery Video	Wavy picture or fine movement	Push Auto Adjust button Adjust Phase and Clock controls via OSD Perform monitor reset Check environmental factors Relocate and test in other room
Missing Pixels	LCD screen has spots	Cycle power on-off These are pixels that are permanently off and is a natural defect that occurs in LCD technology
Stuck-on Pixels	LCD screen has bright spots	Cycle power on-off These are pixels that are permanently on and is a natural defect that occurs in LCD technology
Brightness Problems	Picture too dim or too bright	Perform monitor reset on "All Settings" Push Auto Adjust button Adjust brightness & contrast controls Note: When using '2: Digital Input', the contrast adjustment is not available.
Geometric Distortion	Screen not centered correctly	Perform monitor reset on "Position Settings Only" Push auto-adjust button Adjust the centering controls Ensure monitor is in proper video mode Note: When using '2: Digital Input', the positioning adjustments are not available.
Horizontal/Vertical Lines	Screen has one or more lines	Perform monitor reset on "All Settings" Push Auto Adjust button Adjust Phase and Clock controls via OSD Perform monitor self-test feature check and determine if these lines are also in self-test mode Check for bent or broken pins Note: When using '2: Digital Input', the Pixel Clock and Phase adjustments are not available.
Sync Problems	Screen is scrambled or appears torn	Perform monitor reset on "All Settings" Push Auto Adjust button Adjust Phase and Clock controls via OSD Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode Check for bent or broken pins Boot up in the "safe mode"
LCD Scratched	Screen has scratches or smudges	Turn monitor off and clean the screen For cleaning instruction, see Maintenance.
Safety Related Issues	Visible signs of smoke or sparks	Do not perform any troubleshooting steps Monitor needs to be replaced
Intermittent Problems	Monitor malfunctions on & off	Ensure monitor is in proper video mode Ensure video cable connection to computer and to the flat panel is secure Perform monitor reset on "All Settings" Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode
Missing Color	Picture missing color	Perform monitor self-test feature check Check connection integrity at both end of the video cable Check for bent or broken pins
Wrong Color	Picture color not good	Change the color to "User Preset" Adjust R/G/B value of "User Preset"

Product Specific Problems

SPECIFIC SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
Screen image is too small	Image is centered on screen, but does not fill entire viewing area	Perform monitor reset on "All Settings"
Cannot adjust the monitor with the buttons on the front panel	OSD does not appear on the screen	Turn the monitor off and unplug the power cord and then plug back and power on
The monitor will not go into power saving mode.	No picture, the LED light is green. When press “+”, “-” or “Menu” key, the message “ No input signal ” will appear.	Move mouse or hit any key on the keyboard on the computer or  activate video player,  then access the OSD to set both Audio/Video to “ off ” state.
No Input Signal when user controls pressed	No picture, the LED light is green. When press “+”, “-” or “Menu” key, the message “ No input signal ” will appear.	Check the signal source Make sure the Computer is not in power saving by moving mouse or pressing any key on the keyboard. Check to make sure Video Source to S-Video or Composite is powered and playing video media. Check whether the signal cable is plugged in and seated properly.  Re-plug the signal cable if necessary. Re-boot the computer or video player.
The monitor will not fill the entire screen.	The picture can’t fill the height or width of the screen.	Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.

Note: When choosing DVI-D mode, "Contrast" / "Position" / "Pixel clock" / "Phase adjustment" are not available.

Universal Serial Bus (USB) Specific Problems

SPECIFIC SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
USB interface is not working	USB peripherals are not working	Check that your monitor is powered ON. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector).  Switch off and then turn on the monitor again. Reboot the computer.
High Speed USB 2.0 interface is slow.	High Speed USB 2.0 peripherals working slowly or not at all.	Check that your computer is USB 2.0 capable. Verify USB 2.0 source on your computer. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector).  Reboot the computer.

Soundbar (Optional) Troubleshooting

The following table contains general information about common audio problems you might encounter.

COMMON SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
No Sound	No power to Soundbar - the power indicator is off. (built-in DC power supply. i.e. 2001FP)	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (green LED) on the front of the Soundbar is illuminated. Confirm that the power cable from the Soundbar is plugged into the monitor. Confirm that the monitor has power. If the monitor has no power, see Troubleshooting for monitor common problem.
No Sound	Soundbar has power - power indicator is on.	Plug the audio line-in cable into the computer's audio out jack. Set all Windows volume controls to their maximum. Play some audio content on the computer (i.e. audio CD, or MP3). Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. Clean and reseat the audio line-in plug. Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Computer's sound card is used as the audio source.	Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the sound card. Set all Windows volume controls to their midpoints. Decrease the volume of the audio application. Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug. Troubleshoot the computer's sound card. Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Other audio source is used.	Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the audio source. Decrease the volume of the audio source. Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug.
Unbalanced Sound Output	Sound from only one side of Soundbar	Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source. Set all Windows audio balance controls (L-R) to their midpoints. Clean and reseat the audio line-in plug. Troubleshoot the computer's sound card. Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume	Volume is too low.	Clear any obstructions between the Soundbar and the user. Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting. Set all Windows volume controls to their maximum. Increase the volume of the audio application. Test the Soundbar using another audio source (i.e. portable CD player).

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